Acceptable Use Policy

By using our servers all our clients agree to be bound by the following Acceptable Use Policy.

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Acceptable Use Policy

A. General Hosting Policy


This document sets forth the principles, guidelines and requirements of the Acceptable Use Policy of WiKi Hosting governing the use by the Customer (“Customer”) of WiKi Hosting’s services and products (“Services and Products”). The Purpose of WiKi Hosting’s Acceptable Use Policy, hereinafter referred to as the AUP, is to comply with all Federal, State, Provincial, and local laws coupled with protecting the server security, server availability, physical security, Customer privacy, and other factors affecting the services provided by WiKi Hosting.

WiKi Hosting reserves the right to impose reasonable rules and regulations regarding the use of its services provided to all Customers and such rules and regulations are subject to change. The AUP is not an all inclusive list and WiKi Hosting reserves the right to modify the AUP at any time as needed. Acceptance and execution of the Master Services Agreement binds all parties to WiKi Hosting’s stated AUP at the time the contract is executed and as modified from time to time. Any violation of the AUP may result in the suspension or termination of Customer account(s) or such other action as WiKi Hosting deems appropriate. No credits will be issued for any interruption in service resulting from policy violations.

VIOLATION OF ANY SECTION OF THE AUP IS STRICTLY PROHIBITED AND MAY RESULT IN THE IMMEDIATE TERMINATION OR SUSPENSION OF THE SERVICES CUSTOMER RECEIVES FROM WiKi Hosting.



Hosting & Domain Charges are Non Refundable
WiKi Hosting hosting & domain services are non – refundable and all customers agree to this as soon as they register there account with WiKi Hosting Pakistan
 
Promotional Domain Transfer Out Charges
WiKi Hosting will not allow any promotional domain to be transferred out with effect from January 2015, in case the domain has been registered in combination with any promotional package or has been provided free of cost.
 
If a domain transfer is requested within 6 month(s) from date of last Promotional Package or Free Domain Offer Package renewal the domain will be subject to Domain Transfer fee between $15 - $25 (PKR 1500 - PKR 2500) depending on Promotional Package taken. This transfer out charge is also applicable on custom packages with free domains.
 
Orders Processing & Accidental Order Policy
WiKi Hosting Products/Services are processed within 24 hours of the order being placed via email/web/telephone/physical pressence or any other standard channels of order processing. If a customer has placed an order my mistake or any unauthorized order has been placed the customer must notify the Customer Care team by Opening a Support Ticket, Sending an email to customercare@wikihosting.pk or Contacting their respective Account Manager within 24 hours.

WiKi Hosting is not liable for any claims for accidental orders or unauthorized orders after 24 hours of the order being placed and provisioned. The customer will be held liable for the dues against that order if not proven as unauthorized or the 24 hours timeline has passed.

WiKi Hosting will not entertain any claims for accidental/mistaken/unauthorized orders after 24 hours of the order date/time.
 
Illegal use
WiKi Hosting services may not be used for illegal purposes, or in support of illegal activities. WiKi Hosting reserves the right to cooperate with legal authorities and/or injured third parties in the investigation of any suspected crime or civil wrongdoing.
 
Harm to minors
Use of the WiKi Hosting service to harm, or attempt to harm, minors in any way, including, but not limited to child pornography is strictly prohibited.
 
Threats
Use of the WiKi Hosting service to transmit any material (by e-mail, uploading, posting or otherwise) that threatens or encourages bodily harm or destruction of property is strictly prohibited.

Customers threatning the company in any way either via support tickets or any other form can face penalties depending on the nature of threat towards the company.
 
Fraudulent activity
Use of WiKi Hosting service to make fraudulent offers to sell or buy products, items, or services, or to advance any type of financial scam such as "pyramid schemes," and "chain letters." is strictly prohibited.
 
Unsolicited commercial e-mail / Unsolicited bulk e-mail (SPAM)
Use of the WiKi Hosting service to transmit any unsolicited commercial or unsolicited bulk e-mail is expressly prohibited. Violations of this type will result in the immediate termination of the offending WiKi Hosting account.
 
Promotions/Free Services/Packages
WiKi Hosting reserves the right to cancel/amend/charge any promotions or free services at any stage with or without prior notice. If any charges are made following the cancellation of any promotions/free services the standard pricing of that product/service may be charged.
 
E-mail / News Bombing
Malicious intent to impede another person's use of electronic mail services or news will result in the immediate termination of the offending WiKi Hosting account.
 
Usenet Spamming
WiKi Hosting has a zero tolerance policy for the use of its network for the posting of messages or commercial advertisements, which violate the rules, regulations, FAQ or charter of any newsgroups or mailing list. Commercial messages that are appropriate under the rules of a newsgroup or mailing list or that are solicited by the recipients are permitted.
 
Unauthorized access
Use of the WiKi Hosting service to access, or to attempt to access, the accounts of others, or to penetrate, or attempt to penetrate, security measures of WiKi Hosting's or another entity's computer software or hardware, electronic communications system, or telecommunications system, whether or not the intrusion results in the corruption or loss of data, is expressly prohibited and the offending WiKi Hosting account is subject to immediate termination.
 
Copyright Infringement
Use of the WiKi Hosting service to transmit any material (by e-mail, uploading, posting or otherwise) that infringes any copyright, trademark, patent, trade secret or other proprietary rights of any third party, including, but not limited to, the unauthorized copying of copyrighted material, the digitization and distribution of photographs from magazines, books, or other copyrighted sources, and the unauthorized transmittal of copyrighted software.
 
Collection of personal data
Use of the WiKi Hosting service to collect, or attempt to collect, personal information about third parties without their knowledge or consent.
 
Network disruptions and unfriendly activity
Use of the WiKi Hosting service for any activity that affects the ability of other people or systems to use WiKi Hosting Services or the Internet. This includes "denial of service" (DOS) attacks against another network host or individual user. Interference with or disruption of other network users, services or equipment is prohibited. It is the Member's responsibility to ensure that their network is configured in a secure manner.

A Subscriber may not, through action or inaction, allow others to use their network for illegal or inappropriate actions. A Subscriber may not permit their network, through action or inaction, to be configured in such a way that gives a third party the capability to use their network in an illegal or inappropriate manner. Unauthorized entry and/or use of another company and/or individual's computer system will result in immediate account termination. WiKi Hosting will not tolerate any subscriber attempting to access the accounts of others, or penetrate security measures of other systems, whether or not the intrusion results in corruption or loss of data.
 
Distribution of Viruses
Intentional distributions of software that attempts to and/or causes damage, harassment, or annoyance to persons, data, and/or computer systems are prohibited. Such an offense will result in the immediate termination of the offending account.
 
Third Party Accountability
WiKi Hosting subscribers will be held responsible and accountable for any activity by third parties, using their account that violates guidelines created within the Acceptable Use Policy.
 
Payments
Customer will be responsible for charges as per rate schedule associated with registration of domain name in advance including but not limited to all costs for moving or transferring such domain name. Domain registration confirmation will be send to you after 24 hours of payment. WiKi Hosting has the right to change the charges without any notice to the customer, which would be applicable for renewal of the registration.

Billing Suspensions / Non-Payment
If any sum payable is not paid on or before the due date, WiKi Hosting shall be entitled forthwith to suspend the provision of services and will suspend/disconnect any services that are over-due on payment, the suspension/disconnection of the services is processed within 24 hours after the assigned due date on the account.

Overdue Recovery Procedure (Compliance Team Recovery Process)
If any sum payable is not paid after 3 Days of the Due Date it is considered as "Overdue" and is forwarded to our Compliance Unit for further proceedings for the recovery of the dues. The WiKi Hosting Compliance Team Reserve the right to Terminate the aforementioned service/product/domain immediately after 3 Days of the Due Date i.e it is considered "Overdue". In case the recovery is not processed after the termination of the Service/Product/Domain the Compliance Team will process Suspension of all Products/Services/Domains in the Clients Account on grounds of Defaulted Amount, this process is raised only if the Customer places orders on Credit Basis i.e Order is placed and paid later by the client.

Once All the Products/Services/Domains of the Client Account are Suspended, these Products/Services/Domains will be subject to any of the following Collection Procedures (Sole Discretion of the Compliance Officer Involved):

1. The Compliance Officer will issue a final notice of recovery following which All Domains in the Clients Account will be seized by the Compliance Team until recovery of the Overdue amount with Late Fees and a Compliance Fee of Rs. 5,000/-. The domains will be issued a #ClientHold Status and any corresponding services to that domain will not function, the domain will not be able to resolve.

2. The Compliance Officer will issue a final notice of recovery having timeline of 24 hours for the recovery of the overdue amount, in case the payment is not made the Compliance Officer will terminate/seize/cancel All Products/Services/Domains of the Client and WiKi Hosting will not entertain any new orders or requests from the Customer unless the overdue amount is recovered and a Compliance Fee of Rs. 5,000/- is paid. In case the client requests the data of any of the termination products/services a Restoration Fee of Rs. 1,850/- will be charged on each product/service re-instated.

3. Final Procedure to be adopted by the Compliance Officer will be raised after 7 Days of the Procedures Step 1 & Step 2 which ever utilized by the Compliance Officer, under which the Compliance Officer will mark the customer as "Blacklisted for Default" and will seize any products/services in the account and issue a Surcharge of up to Rs. 10,000/- in view of the delayed payment since long being not cleared. Any Products/Services in the account will not be released by the company unless full recovery of dues along with all surcharges issued by the Compliance Team. WiKi Hosting will not provision any services in future to a client having this status.


Late Payments / Surcharge
WiKi Hosting reserves the right to charge late payment surcharge on all invoices immediate after the due date, this surcharge can be in form of Percentage or Fixed and can be charged either one time or weekly only. This charge varies situation to situation and product to product. (For Example: For VPS/Dedicated Servers a Fixed Percentage Late Fee Per Week and A One Time Data Center Delay Payment Fee is charged).


Relative Account
WiKi Hosting Reserves the right to Suspend/Terminate/Limitize any account that relates to any other account in WiKi Hosting's System in case of non - payment or any other related activity. Account Relatons are taken into consideration under the following circumstances however are variable situation to situation, customer to customer and location to location:


1. Same CNIC / Passport / Government ID
2. Same Billing Address
3. Same Credit Card / Debit Card used for Purchase
4. Same Contact Details
5. Blood Relation (Major Only)

During a relative account suspension the relative account(s) will not be reactivated unless the discrepancy on the offending account is resolved or a Proof of No Relation is provided.

Web Development Amendment/Data Change Policy
All Customers once after placing there Web Development Service order will be required to send their website sketch, sample design, data entry data within 72 hours since the order was placed, if this information is sent later than 72 hours it will be included in the total due date of the website order competition due date. The customers have the right to make modifications, changes to there website's in case it differs from what was sent initially or for correcting any errors at our end however any new data or replacements sent will not be entertained & shall be charged depending on the amount of content. Customers are strongly advised to send complete data when placing order as no new data requests will be entertained 72 hours after the placement of order.
In order to proceed with a web development order the customer is required to submit 50% Payment in advance, where as the remaining after the completion of the website. The company reserves the right to suspend / terminate any services relevant to the development order in case payment is not recovered on time.
 
Renewal
Customer shall be notified when renewal fees are due. Should these charges go n unpaid within stipulated period in the second notice/ reminder regarding renewal, the registration will be cancelled, and WiKi Hosting will not be responsible if the domain is registered by any other person, after the expiry of registration term.
 
Inappropriate Behavior
The customer agree's that they shall not be rude to any of our staff in any way wether via support ticketing or any other means of communication. They also agree that they shall not use any sort of abusive or threatning language towards our staff, the company reserves the right to temprarily disconnect your services in violation of this clause. Inappropriate Behavior include's threatning,abusing, personal attacks or any other behavior that may be considered as inappropriate. 

Warranty Disclaimer
Customer acknowledges and agrees that WiKi Hosting exercise no control over, and accepts no responsibility for the contents of information hosted on domain or information passing through WiKi Hosting host computers, network hubs and points of presence, the WiKi Hosting network or the internet, neither WiKi Hosting , its employees, affiliates, agents, distributors, suppliers, third party information providers, merchants, licensors nor the like make any warranties of any kind, either express or implied, including, but no limited to, warranties of merchantability or fitness for a particular purpose or non-infringement for the services, neither WiKi Hosting and its portfolio make any warranty as to the results that may be obtained for the use of the services or as to the accuracy, reliability or content of any merchandise contained in or provided through the services, the WiKi Hosting is not liable for the content of either data transferred to or from stored by customer or any of your customers via service(s) provided by WiKi Hosting . Further more WiKi Hosting will not be responsible for any kind of data, web, and information lost incurred due to any reason, hosted at WiKi Hosting Server. WiKi Hosting assures its customers to take due care in all respects.
 
Force Majeure
WiKi Hosting will not be liable for failure or delay in performing its obligations here under if it is beyond its reasonable control, including, without limitation, acts of any governmental body, war, natural disaster insurrection, sabotage, embargo, fire, flood, strike or other disturbance, interruption of or delay in transportation, unavailability of interruption or delay in telecommunication or third party services including DNS propagation, failure of third party software or hardware or inability to obtain raw materials, our power used in or equipment needed for provision of the services.
 
Bandwidth
Customer agrees not to use excessive amounts of CPU processing on any of WiKi Hosting server. Any violation of this policy may result in corrective action by WiKi Hosting in its sole direction, including assessment of additional charges, suspension or disconnection of any and all services, or termination of this agreement. In the event that WiKi Hosting elect to take any corrective action, Customer shall not be entitled to a refund of any amount paid in advance prior to such corrective action.$1.0 / GB is payable by customer for any extra Bandwidth usage.
 
Change of Plans/ Increase in Hosting Quota
For further increase in hosting space the formal contract will be rendered inactive and new will be signed thereof as per space acquired and the charges recurring during that set period of time.


Company to Customer Contact
The customer agree's that WiKi Hosting reserve the right to contact the customer on their provided contact details either via postage, emails or SMS in order to keep the customer updated about their accounts, retreival of un-paid dues, billing history, occasional wishes and other notifications. Customer agree's that they can receive SMS, postages and emails from the company. 

Customers are advised that WiKi Hosting send's SMS to the customer from a masked name "WIKI-WHS" any other SMS being sent are not under the responsiblity of the company. The company is only responsible for the SMS sent from "WIKI-WHS". The customer further agree's that they cannot ask the company to stop such notification's as these are system generated and cannot be disconntinued for any specific customer.
 
Cancellation Policy
If customer cancels this agreement prior to the end of the term specified in order form, WiKi Hosting , shall not refund fees paid in advance of such cancellation. Customer will be required to pay 100 % of WiKi Hosting standard yearly charges of the term. For security, all cancellation request must be made by the primary contact person on the account who must provide sufficient customer identification information. Any such request shall be effective upon receipt. Any cancellation shall not relieve the customer of any obligations to pay fees accrued prior to such cancellation.
 
Regulatory
Where applicable, either party may cancel the service agreement(s) without penalty in the event of any regulatory or legislative change or Govt. policy that renders the service agreement illegal or enforceable. Customer will remain obligated to pay any amount that has occurred at the time of such cancellation.
 
Security
You are responsible for any misuse of your account, even if a friend, family member, guest or employee committed the inappropriate activity. Therefore, you must take steps to ensure that others do not gain unauthorized access to your account. In addition, you may not use your account to breach security of another account or attempt to gain unauthorized access to another network or server.

  • Your password provides access to your account. It is your responsibility to keep your password secure.
  • Sharing your password and account access with unauthorized users is prohibited. You should take care to prevent others from using your account since you will be held responsible for such use.
  • Attempting to obtain another user's account password is strictly prohibited, and may result in termination of service.
  • You must adopt adequate security measures to prevent or minimize unauthorized use of your account.
  • You may not attempt to circumvent user authentication or security of any host, network or account. This includes, but is not limited to, accessing data not intended for you, logging into or making use of a server or account you are not expressly authorized to access, or probing the security of other networks. Use or distribution of tools designed for compromising security is prohibited. Examples of these tools include, but are not limited to, password guessing programs, cracking tools or network probing tools.
  • You may not attempt to interfere with service to any user, host or network ("denial of service attacks"). This includes, but is not limited to, "flooding" of networks, deliberate attempts to overload a service, and attempts to "crash" a host.

Users who violate systems or network security may incur criminal or civil liability. WiKi Hosting will cooperate fully with investigations of violations of systems or network security at other sites, including cooperating with law enforcement authorities in the investigation of suspected criminal violations.
 
Network Performance
WiKi Hosting accounts operate on shared resources. Excessive use or abuse of these shared network resources by one customer may have a negative impact on all other customers. Misuse of network resources in a manner that impairs network performance is prohibited by this policy and may result in termination of your account.
 
You are prohibited from excessive consumption of resources, including CPU time, memory, and disk space and session time. You may not use resource-intensive programs that negatively impact other customers or the performances of WiKi Hosting systems or networks. WiKi Hosting reserves the right to terminate or limit such activities.

Personal Customer to Staff Contact
All customer's are advised not to have any personal conversations beyond the control of WiKi Hosting with our Staff as we WiKi Hosting cannot be held responsible for any personal conversations initiated between the company staff and the customer which is beyond our control. Any claims of complaints regarding staff or customer done via personal means beyond the records of the company are null and void.


Acceptance Of Services
Acceptance of this agreement by WiKi Hosting may be subject, in WiKi Hosting absolute discretion, to satisfactory completion of a credit check. Activation of service shall indicate WiKi Hosting acceptance of this agreement. Customer represents and warrants that to have full authority and right into this agreement and that there are no conflicting claims relating to the rights granted by this agreement. In case of violation of any of the above terms and conditions the customer agree's that WiKi Hosting reserve the right to suspend or disconnect their services with or without prior notification.
 
REVISIONS TO THIS ACCEPTABLE USE POLICY
WiKi Hosting reserves the right to revise, amend, or modify, our TOS (Terms of Service) and our other policies and agreements at any time and in any manner. Notice of any revision, amendment, or modification will be posted in accordance with our TOS (Terms of Service).
 
Any violation of above-mentioned policy by any means may result in terminating your services without any prior notice in addition to other liabilities that may arise from the violation.  

B. Sharing Hosting Addendum


The following statements pertain exclusively to shared web hosting products and services offered by WiKi Hosting.

Adult Thumbnail Galleries/Banner Exchanges
You agree not to run a banner exchange, free adult tgp (thumbnail gallery post), or free adult image galleries on your website.

Abusive Scripts/Processes
Any script/process/etc that adversely affects the ability of any other customer to satisfactorily use their provided services is forbidden. This includes, but is not limited to, CPU-intensive CGI/PHP scripts and websites for which the scale of traffic has exceeded the acceptable limits of a shared hosting environment.

IRC Bots/Bouncers
All IRC bots and “bouncers” (bnc, etc) are forbidden.

BitTorrent software
While we recognize the value in the BitTorrent protocol as a distribution method, it is far too easily (and often accidentally) abused/misused and therefore not allowed on WiKi Hosting Shared Hosting services.

Proxy Software
All proxy software, anonymous or otherwise, is forbidden on WiKi Hosting Shared Hosting services.

Network Daemons
Any process that opens a network socket to accept connections from external networks is forbidden. Processes are allowed to bind to the local host only, but are held to the limitations placed on all other processes. They must not use up more than their fair share of resources and they must not interfere with any other customers’ activities.

Violation of any prohibited actions above will result in immediate suspension of account.

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